Shipping & Returns
SHIPPING POLICY
After ordering online, you will receive an email confirmation containing your order details. All orders are shipped within 2-3 business days. We like you to enjoy your purchase as soon as possible so we generally dispatch orders the same day as they are received. Orders are then shipped via standard or express Australian post satchels.
SHIPPING TIMES AND COSTS
For orders over $150 - Shipping is Free
Standard shipping cost is $9.00 AUD. Delivery for this option will be between 2-5 working days
Express postage cost is $15.00 AUD. Delivery for this option would normally be the next day
Delivery days are Monday to Friday
Please follow the below link if you would like to find out more accurate delivery times
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
RETURNS & EXCHANGES POLICY
It's okay to change your mind. If for any reason you are not completely satisfied with your purchase we will credit your original method of payment, excluding postage fee (unless goods are faulty or not as ordered) within 15 days. Please contact us within the 15 day time frame at info@kainoa.co.au so that we can resolve any problems you may have.
This credit policy does not apply to goods that have been worn, used or damaged after delivery, or if any attempt has been made to alter them.All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged to the goods during transit and therefore we advise you to take out registered shipment insurance with your postal carrier. Kainoa will not be responsible for parcels lost or damaged in transit if you choose not to insure.
HOW DO EXCHANGES WORK?
We will gladly exchange a product with another item in our range. Please return the original product in new condition within 14 days from order date. Upon receiving and inspecting the goods, a refund will be issued via the same means that you made your original purchase. This process will take approximately 10-15 business days after we receive your return. Unfortunately we cannot refund shipping charges. For exchanges we ask that you then place a new order online.